As we rapidly approach the busy summer season, we would like to share a few tips as to how to get the best from your Studex Team and remind you what we have available to support you.
A few hints from our AMAZING Customer Service Team:
When you call to place an order, it is helpful to have your account reference so we can get straight to the product screen! This is normally either a 4 digit number on its own or a 4 digit number preceded by a letter and /.
If you can have the product codes to hand it will make the order processing a lot quicker and we are less likely to make an error. We have a lot of products so as much information as possible really helps – we know you are busy, so we look to make the process as simple as possible.
If you need a new copy of a Price List – just let us know!
We try to process orders as quickly as possible, but any orders received after 12pm cannot be guaranteed next day delivery so try and get your orders in to us in the morning. You can of course, order 24 hours a day on our website www.studexuk.com
Please make sure you update us if you change address, contact details or need a new delivery address. This makes sure we are shipping orders to the right place and that our courier can advise you of delivery times.
We use DPD who will update you via email or text as to your expected delivery time. You can then advise if you require a different delivery slot, or your order can be left somewhere safe.
We know you keep an eye on piercing stock levels but please don’t forget about consumables! You can’t offer a piercing service if you don’t have the alcohol wipes to clean the skin, gloves or your consultation forms for example!
Words of wisdom from our FANTASTIC Warehouse Team
During busy times, do try to get your orders in as early in the day as possible. Our courier arrives mid afternoon so for late orders there may be a 48 hour turnaround and we really don’t like to disappoint our valued customers!
All customers are important to us and we try to pick and process your orders ASAP. This is made a lot easier if you do not try to add to orders late in the day.
We work really hard to ensure we process orders accurately and have several checks in place. IF, however, you do encounter an error, please be aware that mistakes are not done on purpose and let us know as soon as possible so that we can rectify it for you (please be assured this is very rare!).
At Studex we are proud to be able to offer you everything you need to offer a professional, hygienic and successful piercing service. Whether you are looking at new display boards, marketing support or assistance with any customer queries, our experienced team can help you every step of the way!
We are here for you! Don’t forget our website and to utilise our amazing Media Hub to inspire and engage your customers. By working together our expert team can ensure you have a busy summer and successful long term piercing business.
We pride ourselves on our Customer Service, but don’t take our word for it, here’s what our customers have to say….
I had the pleasure of training with Debbie on the Studex System 75. She’s such a warm person and made me feel at ease immediately. Debbie provided lots of key tips for putting the training into practice and I really feel I know the system well and have gained a lot from the training. I now feel confident to go out and start piercing.
Karly at Aurum Ldn
I just want to say thank you for the fantastic training by the lovely Lorraine, she was amazing. I can’t believe how efficiently my enquiries were responded to, from ordering through to delivery (which was amazingly quick by the way!). Studex is a great company who should really pride themselves on their customer experience. Not only that but the contact after my training has been hugely appreciated, checking to see if I’m getting on ok. No other company I have done training with has ever done this before so thank you!
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